Help & Questions

Unfortunately, we are unable to deliver internationally and can only deliver within Mainland UK. We are unable to deliver to Northern Ireland or Channel Islands.

We use a third-party delivery partner to deliver your order, e.g. DPD or Royal Mail. We would use a different courier depending on your order size and the type of delivery you require. You will be notified of the courier in charge of your order within the Order Despatch email

You must be aged 18 or above to receive the delivery. If you are lucky enough to look under 25 the driver may ask for proof of ID. We reserve the right to cancel your Order if you are unable to provide your ID upon delivery. Please see full Terms of Sale for more information.

Yes, a delivery address for your order can be different from your Billing address. However, an Order cannot be delivered to multiple addresses or outside of Mainland UK.

We don’t deliver to Post Office boxes. All deliveries must be made to a person 18 years or older.

We do not currently offer delivery on weekends or UK Bank Holidays.

Payment for all Products must be in GBP. Accepted payment methods are Mastercard, Visa, Paypal, Google Pay and Apple Pay .

We will place an authorisation onto your card at time of purchase, however you will not be charged until your order is ready to leave our warehouse. Once the order is picked and packed, we will charge your account and the order will be despatched

Please remember to enter your voucher code on the checkout page as you will not be able to redeem the voucher after the purchase is completed. Please read carefully through each voucher’s terms here

Only one voucher can be used on each transaction.

We understand that sometimes you may need to amend your order and we will do our best to assist you with this. However, our warehouse is quick at despatching orders as soon as they come through so we may not be able to make changes in time. Please contact us as soon as possible and our Customer Services team will do their best to make the required changes where possible.

f you are not satisfied with your product for whatever reason, you may request a return from customer support here within 14 days of receiving your order. Customer support will advise of a local drop off point for your return. You will be given a full refund once the returned product is received in the same condition it was shipped in (save for any supplementary costs arising if you chose Next Day Delivery instead of Standard Delivery(if available)). Personalised orders (ie. engraved products) are final sale and cannot be returned or cancelled once the order has been despatched.

Given our products contain glass, we ask that you take special care to ensure the returned goods are packaged safely to withstand return shipment. We therefore advise that you retain the original packaging which is designed to protect the product during transit, alternatively please ensure it is sufficiently protected within a package to return. Unfortunately, we will not be able to refund any items that were damaged in return transit due to poor packaging.

No charges are applicable to return item. We will issue you with a pre-paid return slip.

Refunds are processed when the returned product arrives at the warehouse and quality check is complete. You will receive an email confirmation once your return order is refunded. From then on it can take between 5 – 10 working days for refund to appear in your bank account.

The refund can only be processed to the payment method used for the original purchase

Customer services operational hours are Monday – Friday 9am – 5pm (excluding UK Bank Holidays).

Please click here to contact our customer service team with your query. We will respond to pending order related queries within 1 working day, all other queries will be responded to within 2 working days.

You can also contact the team on 0345 8500 200.

Yes, we have an option to personalise your order by adding a personalised note during the checkout process. Please note The Bar will follow strictest guidelines with regards to the language used within personalised notes, in line with company guidelines. We reserve the right to cancel an order or not to add a bespoke message to the order if we consider that the proposed personalisation contains inappropriate language.

If you are having trouble navigating the site, placing your order or are experiencing issues with how the site is displayed, please contact the Customer Support team here and let us know of the issues you are experiencing

All free items are subject to availability and are subject to change without notification. All pictures shown are for illustration purpose only.