Help & Questions

Customer services operational hours are Monday – Friday 9am – 5pm (excluding UK Bank Holidays).

Please contact our customer service team with your query via this email address - consumercare.GBandIreland@diageo.com. We will respond to pending order related queries within 1 working day, all other queries will be responded to within 2 working days.

Yes, we have an option to personalise your order by adding a personalised note during the checkout process. Please note The Bar will follow strictest guidelines with regards to the language used within personalised notes, in line with company guidelines. We reserve the right to cancel an order or not to add a bespoke message to the order if we consider that the proposed personalisation contains inappropriate language.

If you are having trouble navigating the site, placing your order or are experiencing issues with how the site is displayed, please contact the Customer Support team here and let us know of the issues you are experiencing.

All free items are subject to availability and are subject to change without notification. All pictures shown are for illustration purpose only.